Process Analyzer customers enjoy quicker telephone support

2016-08-11 - New call routing process directly connects customers with Analytics engineers

Analytics customers are now enjoying a beneficial change to how their calls are handled when calling technical support (1 800 HELP 365). In the past, a call would be answered by a contact center agent who would then route the call to the appropriate Analytics technical support resource. With this new method, support calls for ABB Analytical Measurement equipment will be answered immediately by a trained Analytics support engineer.

To reach an Analytics engineer directly, simply call 1 800 HELP 365, select option 3 for Instrumentation and Process Analytics, option 3 for Technical Support, then option 2 for Process Analyzers.

Download this handy reference guide showing the complete call menu options plus valuable email contact information and websites.

ABB North America Customer Service and Support

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